Lake County Government Service Modifications, Relief Measures, and Facility Closures

Lake County Government continues to provide services during the COVID-19 pandemic. County departments are reachable by phone and email during normal working hours, and are offering online services, drop boxes, and drop off locations.

Lake County Government is focused on protecting the health and safety of the community and our employees while continuing to deliver services to the greatest extent possible for the people and organizations we serve.

Lake County requires that individuals entering a County facility wear a face covering and practice social distancing. The public is still encouraged to interact with Lake County government services virtually if they are able to.

Lake County Government Relief Measures

In response to the COVID-19 pandemic, several Lake County departments have announced relief measures, including deadline extensions and fee waivers, for various services. More information.

Parking Garage in Waukegan: Lake County will close the 508-space public and employee parking garage located at 18 N. County Street, Waukegan for four months beginning Monday, July 13. During the closure, the parking garage will undergo scheduled repairs. More information.

19th Judicial Circuit CourtCourt calls, marriages and civil unions have resumed virtually. More info 

Central Permit Facility: Walk-in customer service is provided Monday thru Friday from 8 a.m. to 4 p.m. for planning and building, permits, community development, environmental health services including well, septic and food service permits, water testing, flood reports, and stormwater permits. The drop-box in the vestibule will continue to be available for those who need to submit applications and documents but do not wish to enter the building. Customers are encouraged to conduct business by using the online permitting portal or by mail, email, or telephone.

Chief County Assessment Office: The customer service counter is now open. Residents are encouraged to use the Smartfile E-filing Portal. Staff can also be reached at assessor@lakecountyil.gov and 847-377-2050.

Clerk of the Circuit Court: Open to the public with reduced staff and services. Prior to coming to the office, please visit www.lakecountycircuitclerk.org or call 847-377-3380 for assistance.

County Clerk’s Office: Walk-in customer service is available from 9 a.m. to noon, Monday thru Friday for vital record requests, solicitor registration, tax exemption and redemption, and more. Marriage and civil union licenses are issued by appointment only. More info

Division of Transportation: The building is open to visits by appointment only. To schedule a visit, call 847-377-7400 or email dot@lakecountyil.gov. All services are continuing via drop boxes, drop off locations, and e-services.

Forest Preserves: Though most forest preserves and trails remain open, several facilities are closed and all in-person education programs, volunteer projects, and special events have been canceled or modified in response to ongoing COVID-19 concerns. Visit the Forest Preserves website for more information. 

Health Department: Information on Health Department service modifications and closures can be found on its web page

Job Center: Office is closed to the public for in-person visits, but can assist you remotely with your job search and career transition. Email elocke@lakecountyil.gov or call 847-377-3450.

Public Defender: All in-person interviews are by appointment only. To schedule an appointment, call 847-377-3360 for the Waukegan office (adult cases) and 847-377-7900 for the Depke Office (juvenile cases). 

Public Works: Water and sewer operations will continue as normal; however, public-facing counters are currently closed. Drop-boxes are available for customers to pay water bills. www.lakecountyil.gov/publicworks

Water shutoffs for Lake County Public Works water customers who are behind on their payments will be suspended. In addition, all late payment fees are waived until further notice. Call 847-377-7500 or email publicworks@lakecountyil.gov if you have any questions. 

Recorder of Deeds: The Lake County Recorder of Deeds Office is open, with safety measures in place. If you MUST deliver documents to be recorded, you may enter the building and proceed to the office on the sixth floor and leave your documents in the Recorder’s dropbox.

The office is answering phones and responding to emails so please contact 847-377-2575 or recorder@lakecountyil.gov for assistance. 

Sheriff’s Office: The Sheriff’s Office is scaling back non-essential responsibilities and community events, which will not impact public safety, including: Evictions, Explorer Program, Fingerprinting, Internship Program, Jail/Department Tours, and Ride-alongs. www.lakecountyil.gov/sheriff 

The Sheriff’s Office has established a new online system for reporting non-emergency incidents. If you live in an unincorporated area or a village where the sheriff’s office provides police services, please visit the online portal at www.lakecountyil.gov/sheriff and click on ’Make An Online Report’. After submitting your non-emergency incident report, a deputy will contact you within 24-48 hours.  

Pursuant to Illinois Gov. JB Pritzker’s executive order, all residential eviction orders have been suspended for the duration of the Gubernatorial Disaster Proclamation. Call 847-377-4000, or email sheriff@lakecountyil.gov with any questions.

SWALCO: Our staff is limiting their working hours to help decrease the spread of acute respiratory illness and lower the impact of COVID-19. We will continue to communicate through our website and social media outlets. We will have limited access to our emails and voicemails during this time, so please note that responses may take longer than usual. We encourage visitors to email us at info@swalco.org and we will continue to do our best to provide a timely response.

Treasurer’s Office: Walk-in customer service is available 8:30 a.m. to noon, Monday thru Friday to (1) accept cash payments, (2) payments for five or more parcels from the same owner, and (3) payments from senior and disabled residents. For the health and safety of vulnerable residents, the Treasurer’s Office asks that everyone who is healthy or does not fall under the three categories above to please pay with one of the many convenient ways to pay:

Questions? Submit a help ticket 24 hours a day or call the office at 847-377-2323 from 8:30 a.m. to 5 p.m. 

Meeting Cancellations

All Lake County Board and Committee Meetings are currently being held remotely via Zoom. Please visit our calendar section for details and agenda information.

Meetings will be live-streamed at lakecounty.tv, and on cable television (Comcast channels 18 or 30, depending on where you live, and AT&T UVerse Channel 99).

Learn how to submit public comment for remote meetings
Click here for meeting calendars and links to agendas.
 

More Information

Lake County and the Health Department are closely monitoring the fast-changing outbreak of COVID-19 and will continue to post updates at lakecountyil.gov/coronavirus. Residents are also encouraged to sign up for the Lake County Health Department’s COVID-19 newsletter.

For general questions about COVID-19, call the Illinois Department of Public Health hotline at 1-800-889-3931 or email dph.sick@illinois.gov.Lake County requires that individuals entering a County facility wear a face covering and practice social distancing. The public is still encouraged to interact with Lake County government services virtually if they are able to.